GameSeek

Dreadfully slow at despatching an in-stock item, daughter now not getting present for Xmas

I placed an order on your website on 10th December 2012 for the following item: F1 McLaren 460 pcs MP4-25 2010 Car (Construction) which your website stated was in stock and would be delivered in 1-3 working days. I deliberately purchased from your website because of this delivery time, to ensure that the present would arrive in time for Christmas and before the inevitable Royal Mail delays due to Christmas post started. I then heard nothing from yourselves until yesterday (19th December 2012) - a whole nine days later - saying that the item had now been despatched and would be 1-3 working days. Now we are well into the Christmas post delay period it could take longer and will very likely arrive AFTER we have left to travel to parents' houses (over 200 miles away) for Christmas. As this was a present for my 8 year old daughter, I am most disappointed with this, my first experience of Gameseek.

To add insult to injury, the email that was sent on 19/12/2012 informing of despatch stated:

"The moment your order came through we've been busy picking and packing, sticking and wrapping to get it sent off you as fast as we could so that when it arrives at your door it'll bring a smile :)"

Well clearly it wasn't dealt with "the moment the order came though" as it took nine days just to get it out of the door. There will be no smile when it arrives at my door. It will likely end up at our local depot now that we are away and may even get returned to sender due to our inability to collect in a timely fashion - I hope not.

I am thoroughly disappointed with your service and before you state how busy it is at Christmas, please note that the order was placed on the 10th December, which gives plenty of time. There is no reason why it should take nine days to pick and despatch an in-stock item and if you have such staff shortages and backlogs that it does, then that is a logistical failure on your part and not an acceptable reason for such delays. There is no excuse. On the same day, I ordered items from seven other online retailers for various toys and gifts and all arrived several days ago. I look forward to your response but fully expect to not use your service again and to actively warn others away too.