Mrs Morag Watson´s profile
Reviews (3)
Jules B
Good products and service
The website is easy to use with clear information and pictures. Goods are despatched quickly and efficiently with great care taken with the packaging. I like using Jules B as they are a reliable online shop.
The Whisky Exchange
Excellent Range of Products
Good communication.....speedy delivery......good quality and range of products. The odd personal voucher or two to reward customer loyalty would be welcome.
Pet Supermarket
Dreadful, Dreadful Customer Service.....Systems......Delivery.....
This is the first time I have used pet-supermarket and I will not make the same mistake again.
The website looked good with keen offers so I placed an order. Payment was taken but no order confirmation was received and no history of my order showed on the website.
This unfortunately was just the start of the problems - pet-supermarket failed at every stage from the initial order through to the delivery leaving a huge catalogue of errors. It took 12 frustrating phone calls and numerous emails to get what I originally ordered and what I had to accept as an alternative delivered finally 17 days later.
I do not trust pet-supermarket and will not order from them again. They did not supply me the products or the service they advertised on their website.
Reply from Pet Supermarket
Mrs Morag Watson´s profile
About
Connect with Facebook to get one click access to Trustpilot. It's easier.
Sign up with Facebook
I am very frustrated to hear of the service you have received on this occasion, it is not our intention to give bad service, I will be looking into the problems you have had with this order to make sure such mistakes don't happen in the future.
I can see 10 bags of the 3kg food was replaced for the 15kg bag which we couldn't get in stock and this was dispatched out from us on the 10th December and should have been delivered by now.
Please accept my sincere apologies for the service you have received on this occasion.
Kind regards,