This company amazes me. They put customer satisfaction at the heart of what they do. I just received a replacement pair of IEM's after contacting John in customer service to ask his advice about discomfort I was experiencing with a pair of 'phones that I had bought seven weeks previously. Having established that tips would not solve the problem John was happy to exchange my original purchase for an alternative of my choice. (after seven weeks!)
Both 'phones were £150. There can have been very little profit in the transaction but that did not seem to be an issue. I am very impressed.
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