Ordered from them over five times and my experience overall has been pretty good. The site is relatively easy to navigate (if a little cluttered) and once you narrow down the options it's not hard to find a selection of choices in your area.
How one decides is of course key. I favour customer reviews or most liked as a means of narrowing down the choices. Of course the problem with that is how trustworthy are the reviews? Personally I read some of them to see if they 'feel' genuine beyond that it's guess work.
Fortunately, I have had a pretty good hit rate with one exception. Last night I waited just under two hours for a delivery from a well reviewed takeaway and - despite a 20% discount for the wait - when it did arrive I didn't feel it was as good as the reviews suggested.
Overall, it 's a hit and miss business. Hungry House can't really take responsibility for the quality of some of the food on offer. They are, after all, just a glorified search engine. Their responsibility comes in the validity of the reviews they allow to be published and like other sites of this kind (TripAdvisor comes to mind) will live or die by that criteria.
On a positive note, I did find a fantastic little Indian takeaway nearby that I probably wouldn't have given a second glance.
You pays your money (and you takes your chances).
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