We've been using Interlink Express for UK and European deliveries for just 2 weeks. The service is noticeably better than many couriers used in the past. The main noticeable difference is the IT systems Interlink utilise. They keep us well informed of when a collection will take place, and even a rough delivery time (which prevents waiting in all day). This is substantially better than many couriers - many of which give you a vague estimate of delivery all day (7.30am to 6.30pm!).
Granted, I suspect we'll have the occasional issue here and there because nothing is perfect, but we understand most people only report bad experiences on these review sites. I feel it's important to keep a balanced view, because Interlink is without a doubt noticeably better than the "average" courier!
Linnworks is the ultimate application for managing a multi-platform e-business. The product has proven robust, but it must be said it can't be setup and optimised overnight - this can be achieve over weeks or months.
You need to be IT literate to use Linnworks properly. That said, if you're not IT literate, i'd consider a new business than e-commerce as you're likely to get eaten alive!
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