Sportsdirect

Very risky to on0line shop from them! Avoid them by all costs..!!!

I am a customer from Greece, and recently ordered some goods worth almost €600 [incl. delivery costs].
The order proccess was complete on Dec. 09/2012. A couple of days later, I have received an email stating that "we have despatched the items for your prder number" and below there was a tracking number for the dispatch, which redirected my to the DHL courier. When in DHL website, I realised that the only think given out to thec ourier was some.. 'shipment information', but not a parcel [with a date of December 10, 2012]. Now, 12 days later, still the same message appears (shipment info received) but not progress on the parcel itself. I phoned DHL, they told me that sportsdirect hasnt given them any parcel, only ordered them to take a shipping number. I had realised that something was wrongh with sportsdirect, and decided to email them. After 5 emails, no answer. Thried to call them, automated answer "we are very busy' and the line goes off.
I think they have actually sent [or even arranged] nothing, they charged my credit card and did not proccess the order..
Any advice of how to report them to UK Authorities??

Jay Martin found this review useful