I am a customer from Greece, and recently ordered some goods worth almost €600 [incl. delivery costs].
The order proccess was complete on Dec. 09/2012. A couple of days later, I have received an email stating that "we have despatched the items for your prder number" and below there was a tracking number for the dispatch, which redirected my to the DHL courier. When in DHL website, I realised that the only think given out to thec ourier was some.. 'shipment information', but not a parcel [with a date of December 10, 2012]. Now, 12 days later, still the same message appears (shipment info received) but not progress on the parcel itself. I phoned DHL, they told me that sportsdirect hasnt given them any parcel, only ordered them to take a shipping number. I had realised that something was wrongh with sportsdirect, and decided to email them. After 5 emails, no answer. Thried to call them, automated answer "we are very busy' and the line goes off.
I think they have actually sent [or even arranged] nothing, they charged my credit card and did not proccess the order..
Any advice of how to report them to UK Authorities??
Jay Martin found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.