OK - where shall I start - prices are good, website easily navigated, purchased a pair of gloves for an Xmas gift, arrived promptly – tick in the box. Opened the package, expectations high - boom, wrong glove - Xmas gift disaster! Anxiety builds as I call Webtogs expecting to be held in a queue or have to leave a message - BUT . . . no, a very polite lady answers the phone promptly - calmly tells me to post back* the gloves using the pre-paid label supplied on the invoice (*note 'at my convenience') apologised profusely for the error and said she would immediately dispatch the correct item (without waiting to receive the return!). Got an email within half an hour confirming this with tracking code . . . I mean in all seriousness - you don't want problems with your order but when you are dealt with so efficiently and courteously as this - yes, you've guessed it - "I'll be back"
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