Dave Tun´s profile

Reviews (1)

Interlink Express

Don't bother

Whilst arranging the return of an item to kiddicare.com, I was enticed by the "£5 discount* if you use Interlink to return the goods" offer they have running.

The first thing to point out here is that the £5 discount is on the pre-VAT price. So it actually only works out at just over a £3 discount when the VAT is added onto the order.

I booked the collection / delivery service at 10:20am, and was offered same day pick up ready for next day delivery. Perfect. Get the item there before the Christmas break! Hmm...

I'm now writing this review at 6pm, after waiting in all day, and only being told my collection had been refused by the driver when calling customer services to find out where the driver was (collection should have been before 5:30pm).

To be fair to the lady I spoke to in customer services, she was very apologetic, and if their courier service is consistently as bad as it has been for me on this occasion, I feel sorry for her having to listen to people like me calling to complain.

The depot said the original driver was too busy to make a collection, so it should have been passed to another driver. But there were no drivers in my area today. I'm not sure how true that is, but it would seem very strange that during the busiest period of the year not one van was nearby. If only they had bothered to pick up the phone during the day to let me know that was the case...

kiddicare.com's website states:
"Not only will you receive a discount, Interlink also provide full tracking for your order so you have peace of mind that it reached us."
.... add onto that "if Interlink bother to pick it up from you in the first place" and you have a more accurate description.

Suffice to say, I've asked for the collection / delivery service to be cancelled and refunded. Let's see if someone else can do a better job!

07 January 2013

Reply from Interlink Express

Hi Dave,

Sorry that this was your experience. Is there anything I can do to assist? Has your refund been actioned? Please drop an email to socialmedia@interlinkexpress.com if you need any assistance.

Kind regards,

Bobby.

Dave Tun´s profile

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Dave Tun
Reviewer
United Kingdom

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