Golfbase are essentially an internet company, but they do have a small showroom in Eastbourne where you can call if convenient. Their service is excellent. Should a product not fit, or not be what you were expecting, a returns label is provided to return the goods. The staff member I spoke to at the shop was most helpful and courteous. Only one very small negative. I called in the day after an order was placed, they couldn't find it assuming it was out for delivery. No problem it turned up at home the next day. It didn't fit, so I returned it using the label provided. 10 days later I'm still waiting confirmation that they have received my return. Concerning. Do not let this top you using them, they are very good. When buying golf clothing I always check them first.
I have had many experiences of the very expensive Parcelforce. All of them terrible. I've watched them from my office just post a missed delivery card without even knocking the door! They claim then to have delivered the package to a local post office, who themselves have refused the delivery! Then a wild goose chase ensues with phone calls to an automated system, visits to Post Offices & parcel depots trying to find the package. Hopefully now they have to answer to share holders their service will improve. If not, they won't last 2 years. I use TNT, personable, reliable and reasonable prices.
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