Purchased a french sleigh bed which to be fair was delivered in good time and staff on the telephone were very pleasant.
The description and in fact the confirmed (by email) colour was light oak in fact quite dark entirely different from the picture or confirmed email, doesn't match anything as a result. No instructions for assembly, good job we had the John Lewis instructions from a previous recent purchase. The corners of the bedstead had gaps where they weren't joined properly and then having decided to tolerate the bedstead we then found some of the slats on one side kept popping out because unlike the John Lewis bedstead we previously purchased the central strut accommodates slats for both sides in one plastic holder on a central strut whereas a decent bedstead has two struts, two plastic holders, no popping out. My husband has successfully modified the central strut arrangement without which the bedstead would be useless. To be fair we have not complained the company which is in Yorkshire we are in Bedfordshire therefore couldn't visit the showroom, can't stand the grief feel we've made the best of a very bad job. Two valuable lessons learned, if John Lewis doesn't sell it don't buy it and wouldn't recommend or buy from this company again.
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