Guy Anderson´s profile

Reviews (2)

boohoo.com

Great clothes at a fab price

I purchased 4 dresses for my holiday, they matched the description given so was a straight forward purchase, one of the items look slightly different that the website picture so I returned this and the money was credited to my bank account with in 10 days. One of the items I loved had a button missing and no spare, I emailed Boohoo on 15th Aug and as of the 1st Sep still have had no response as I wanted this dress to taken on holiday and did not have enough time to order another one I had to remove all the buttons and buy 4 gold ones and reattach at my own expense, to summarise lovely clothes and good company to order from, but they should be willing to help when things go wrong!

02 September 2013

Reply from boohoo.com

Hello Guy,

Thank you for your feedback and I am sorry to hear that you are upset with the service you have received.

We pride ourselves on delivering the best quality of product the most affordable prices for our customers. The vast majority of the reviews that we receive about our products are very positive, but we take any issues very seriously and look to constantly improve our products, taking learnings through customer feedback and items that are returned due to faults or quality issues.

As my colleague has advised via email on 07.08.2013 (please check your junk / spam folder if you have not received this yet) we are unable to accept the faulty item back as it has been altered. In this situation, we are able to offer a 20% discount off the value of the item refunded to your original payment method. Please reply back to my colleagues email to confirm if you would like us to process this.

I hope that you do not judge the company on whole because of this issue and we hope to hear from you soon so that we are able to help resolve this for you.

Kind Regards,
Karim

musicMagpie

££££

Fantastic service from music magpie! We have used them a couple of times now and can not knock there service. It does take a while to input all the barcodes so if they could find a quicker way that is the only thing that could improve their service. A few of the cd's and DVDs was not excepted probably because they were Peter Andre so that serves us right for buying that. We chose to send our items to a click and collect store up the road and we had various emails to update us with the status and once the items were che led and my bank details confirmed the money was in te bank 2 days later! I will defo use music magpie again. A few pounds for cd's and DVDs that were heading to the bin. You can't grumble at that

Guy Anderson´s profile

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Guy Anderson
Reviewer
United States

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