After finding this website on Google, I read the reviews and decided to take the plunge. I wanted a European size mattress as I have an Ikea bed and I begrudge their £35 delivery charge. I found one I liked and ordered at 3pm Monday, it was here on Tuesday before 1pm. Mattress is really comfortable and I would not hesitate to recommend mattressonline to friends and family.
Title says it all really, Live Chat were ok, but expected me to either:
1) Stay in for 3rd day running..... NO
2) Take it to depot...........................Not the service I paid for neither do I have transport hence need for a courier!
3) Leave with a neighbour............. NO! a) I don't really know my neighbours and if I did why should they wait in all day!
4) Leave in a secure place and courier will collect........ NONONONONO! it's a laptop for heavens sake!
So I ended up cancelling the delivery and getting a refund in the form of a PrePay credit.. I just hope my eBay customer is understanding enough that he won't be getting his package next day delivery
TNT and CITY LINK BE ASHAMED OF YOURSELVES! Don't offer a service if you can't provide it!!!
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