My wife chose a lovely picture of St Pancras from the gallery off Pall Mall. The person in the shop was very patient and helped us choose the right frame and mount for our picture, and my wife felt it was quite a special experience. We had it shipped home as it was quite large
Unfortunately the picture arrived damaged. I emailed them to ask what they proposed to do, and they called straight back in the morning and said they were sorry, this was a rare event, and a replacement picture would be dispatched the same day: and it was and arrived promptly and undamaged. The pictures are great, the staff are helpful, and if something should go awry it's put right rapidly - therefore buy with confidence.
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