Niki McPhee´s profile

Reviews (1)

DigiSub.co.uk

does not do what it says on tin

i ordered a 3 month xbox live code 6 hours ago and am still waiting on it being delivered, i have sent 2 email complaints about this order and have still had no reply. i am a verified customer and havent had a problem with delivery before (excluding the very 1st time). this is seriously not acceptable considering my money was taken from my bank account straight away. not happy and certainly would not, at this point, recommend this site to anyone :(

finally got my code after waiting for 19 hours!!!! no explanation or apology for this either. this is what i received :
Your 3 Month Gold Membership is below:

Don't forget the DigiSub Rewards Scheme. Check your points balance now by visiting "My Loyalty Points" under your account link. You can use your points to save money on your next purchase!

Regards,

DigiSub

i will not be changing the rating on this until i get an apology and an explanation, customer service on this site is appalling!

25/12/12 update now my post may be removed for refusing to change it in favour of digisub, still awaiting apology or explanation of sum kind. the customer service i received was shocking so why should i up their rating

15/01/13 update, still no apology but did receive a response to this message as below from digisub. think this reply was 3 days after i place order? not good enough, customer service is very poor

Catherine Swanney found this review useful

22 December 2012

Reply from Digisub

Hi Niki,

Could you let me know your order number so I can this for you?

Regards,
Eddie
DigiSub Support

Niki McPhee´s profile

profile image of Niki McPhee
Niki McPhee
Reviewer
1982
United States

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