My second order (returning customer). Ordered two pairs this time as a part of a deal.
One set were damaged in the post, accepted back without quibble (they also email you on receipt of the return so you know they have got there which was a nice touch). Replacement pair are great.
Service responses were same day on both my buying and care "journey" (I work in the IT industry so understand what good and bad service looks like). Highly recommended.
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