Lisa Wu´s profile

Reviews (1)

MyNameNecklace

BAD product overall

UPDATE: 2/1/13
I was told that I would receive a full refund but its been a month and no word. I also wrote to customer service 3 days ago for a follow up and did not receive a response. This is ridiculous!!!!

My order finally arrived a month after it was placed. I had seen youtube reviews of their monogram necklaces and decided that it was worth buying as Christmas gifts. The necklaces arrived in plain packages stuffed in a bubble envelope from Israel (yes, from Israel!). The items were so poorly packaged that one of the pendants arrived damaged. The 18k gold plated chains also came prematurely tarnished or at least two out of the four chains appeared darker in color. The pendants were not high shine glossy pendants as appeared on their website. It was dull with fine scratches as if it was sand down and not properly polished. One of the jump ring attaching the pendant to the chain was also poorly made. It was in an oval shape and slightly bent. I can't explain what an disappointment this was. I take pride in selecting good gifts and I refuse to give these away. I have contacted customer service but they are slow in responding. I will NEVER order from them again and DO NOT recommend for anyone to purchase from them either.

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REPLY to Autumn:

My understanding is that I will receive a much quicker response on trustpilot versus via email directly to mynamenecklace's customer service.

Autumn, thank you for the speedy reply but please do not have the items remade if you are unable to offer the exact high shine/polished monogram pendants as appeared on your website. I also don't wish to have the items "rushed" and be made with "negligence".

At this time I would like to ask for a full refund and please send me a pre-paid shipping label to send the items back. Thanks.

Nhoj Retlok found this review useful

23 December 2012

Reply from www.mynamenecklace.com

Hi Lisa,

First of all allow me to personally apologize for the inconvenience this has caused. I can assure you that at MyNameNecklace
customer satisfaction is of the highest priority and we take pride in making sure all our items are of the highest quality.

Since we want you to give the best quality gifts available, I am having all of your items remade, and am personally checking that
Each necklace is in pristine condition. These items will be sent to you via UPS rush service so that they arrive as quickly as possible.

Since these will not be able to arrive before Christmas, I am also emailing you with additional details regarding some reimbursement options that we can offer you.

Again I wish to personally apologize for any inconvenience that you have encountered with your order. We will strive to see that you get the best quality necklaces and that they will be worth every cent paid.

Happy Holidays,

Autumn
_______________________________________________

Edit:

Hi Lisa,

I have written you an email with a solution I think you will find suitable.

Thanks,
Autumn

Lisa Wu´s profile

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Lisa Wu
Reviewer
1982
Honolulu, United States

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