I filled out a quote form on Miller Metcalfe's website and was then called by them everyday until I agreed to use their service and gave them my credit card details. I indicated that I wanted the survey done as soon as possible and they said that there was a local surveyor in the area, that that would not be a problem and that they would get back to me ASAP. After hearing nothing for a week after that, I called them, and thus began their giving me several different stories about what was delaying the survey. I had to chase them at every stage of the process, which took double the amount of time they led me to expect initially and delayed my conveyance and ability to move in to my property. When I filled out their customer feedback form and said that I was a long was from 100% satisfied, they said that their '100% satisfaction guaranteed' promise on their website was 'subjective' and that I did not qualify for any kind of refund. The customer feedback representative who had asked me for this feedback was rude and unhelpful. It also finally turned out, from the survey that my mortgage provider did, that the Miller Metcalfe survey also missed the fact that an internal wall had been removed.
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