Covent Garden FX is awesome! They're very friendly and helpful, they actually answer email and assist people with peculiar situations! They helped me save LOTS of money when settling to the UK and when travelling abroad, and have flexible and fast service!
The only little thing that I could complain about is the fact that the store is in a crowded location and currencies are exchanged in a room not locked from the outside. It could be a problem when one buys Pounds and doesn't have a UK-based account, because it forces you to get your cash in front of people. However nothing never happened to me and I'm all very satisfied with the service!
I ordered Gucci pour homme 1 (square orange bottle) from them and they shipped me Gucci by gucci instead. I called them, sent emails through their contact form, several emails, I made a PayPal complaint, escalated it to a claim to get my money back... NO REACTION.
They just don't care. And the perfume they shipped me smells ugly, like some alcohol and oils... not like a fragrance at all. And not like a Gucci by gucci I smelled in a proper store (although it resembles it).
DON'T EVEN ORDER FROM THEM! Piece of advice... Or at least pay via PayPal! I tried them because they pretended to ship a very rare perfume but in the end it was all a lie!
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