Blurb

Extremely Unhappy. Christmas present ruined.

I spent 20-30 hours designing and working on a magazine for my wife. This included stories from friends about favourite memories. I worked hard to get it on time to ensure it would b delivered for Christmas to give to her.

On delivery, I received my magazine. I was unable to read most of the inside binding parts as they had been glued together.

What would have been a special present was ruined. When I complained I was offered a reprint at no cost. Yet, no compensation or offer for the huge disappointment and frustration as a result of such an important gift.

I felt like they didn't care, and because I was a relatively small order in comparison to some of their others they did not care that much about my customer satisfaction.

02 January 2013

Reply from blurb.co.uk

We are sorry to hear about your problem with your magazine. Customer service is handling your issue to get things right for you.