I spent 20-30 hours designing and working on a magazine for my wife. This included stories from friends about favourite memories. I worked hard to get it on time to ensure it would b delivered for Christmas to give to her.
On delivery, I received my magazine. I was unable to read most of the inside binding parts as they had been glued together.
What would have been a special present was ruined. When I complained I was offered a reprint at no cost. Yet, no compensation or offer for the huge disappointment and frustration as a result of such an important gift.
I felt like they didn't care, and because I was a relatively small order in comparison to some of their others they did not care that much about my customer satisfaction.
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