Mike Gibson´s profile

Reviews (1)


Vey poor after care service

I had a problem with my laptop and felt the service I received from Simply Acer was very poor. For a start the automated options are not very clear if you have returned a laptop. All it says is, if you are having problems finding a RMA number to press option 2. Also, I find it incredible that if you press option 1 then the operator you are talking to can't transfer your call!

Once the laptop was received to be fair Simply Acer did contact me with their verdict hich was good. However, they could not give me a quote and promised that I would have one by the end of the day which did not happen. Despite sending two chasing emails I did not hear from them and had to ring back myself. They claimed that they had sent an email advising cost but did not receive it. Surely though a phone call from them would have been the best thing as they knew how urgent it was. Anyway, finally resolved today. I asked if anything could be done to reduce the price of the repair as I felt they had not be very professional but this was not forthcoming.

All in all, I will not recommed Simply Acer to anyone!

Mike Gibson´s profile

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Mike Gibson
United Kingdom