Alan Bennett´s profile
Reviews (1)
4bathrooms
High delivery charges
On checking out with my order for a bath and tap set costing £240 I was hit with a delivery charge of £69, a bit different from the customer in Scotland who was praising the delivery of your company. I am presuming I am being penalised for living on the Isle of Wight, a part of Mainland England. Royal Mail do not charge extra for delivering here, neither do many other carriers
10 January 2013
Reply from 4bathrooms
Alan Bennett´s profile
1952
Northwood, United Kingdom
About
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Unfortunately, we are charged considerably more for shipping pallets via ferry from the mainland and we have found this to be the case with most pallet carriers. Our parcel rate for smaller items is inline with mainland rates, however.
We do subsidise all our delivery costs, in most cases our published delivery charges are actually lower than the true cost of delivery to ourselves. We feel that by not concealing delivery charges - for example, by artificially inflating product prices - we maintain a fair and transparent pricing structure.
The total cost of purchasing like-for-like goods from ourselves, with delivery charges included, should be lower or at least a match with any of our competitors in most cases. Please let us know if you feel this has not been the case.
Wishing you all the best for the new year,
Rob,
4bathrooms