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Reviews (1)

Lovefilm

DO NOT PUT YOURSELF ON A PAYMENT HOLIDAY!

I joined loveiflm on a 3 months for the price of 1 and was paying the highest package, after the 3 months I phoned to stop as I could not afford the package I wanted each month. I tried to cancel my account over the phone, and they told me they will stick me on a 3 month holiday instead and that way I am entitled to more promotional offers, 3 months came and I received no offers, I phoned again and they said there was none going that's why and they said they will stick me on another 3 month holiday as once again I was assured you get offered the best promotional offers. Once again no offers. A week ago allot of my mates received a email offering 3 months for the price of 1 to cancelled accounts. I tried to do the code as-well and it told me to contact customer support, I contacted them and was told obviously that my account had to be cancelled to get that code. I explained how that's all I ever wanted for the 6 months but was told holiday would see me with better offers, They didn't even apologise to me and they just said there's nothing they can do, I asked for my account to be cancelled on 2 occasions over emails. They never replied, I then emailed one last time before I asked to speak to the manager, I asked them to delete my account for good or just cancel it, they did both and once again just responded with out no sincere apology, and the replies were pretty blunt, I have never been treated so badly. I have now deleted my account with Amazon and the Amazon associates programme. I will be avoiding all Amazon company's or anything related. There customer services are awful. So stay away if I was you, and if you are with lovefilm and you cant afford to carry on, make sure you cancel your account, even though they make you phone before you can cancel your account, that's because they try to downgrade you and offer you loads of stupid offers, and if you say no to all of that they tell you we will stick you on holiday. So good luck with it.

James Apple´s profile

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James Apple
Reviewer
1964
United Kingdom

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