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Reviews (1)

DIY TOols

Dreadful Service

I placed an order on the 27th Nov for 7 items. All items order were shown in stock. On the 30th 3 lines were delivered with a delivery note for all items and a handwritten comment on the rest of the lines of "to follow". I sent them an email asking what was happening, to which I received no response. I sent a second email 3 days later which again I received no response to.I then called and explained to them the position over the phone. They were going to look into it and call me back - guess what - no call. I called again to be told that they were waiting for 1 item to be delivered from their supplier. The told me it would be with them on Friday and that it would be with me on the Monday. Monday comes and does so I call them again. They kindly inform me that it didn't arrive but should be with them the following Friday. I asked then to confirm on an email, which they did. So Monday comes and goes again so I call them to see what it happening. They tell me that their supplier has this time told them that it will definitely be with them on the Friday today (I thought they already had !). Today I receive a call from them (1st time for everything) telling me that it hasn't arrived. I have asked them to cancel the order and refund for this line (they took payment almost a month ago) and ship the rest, we will see what happens..... Not my best experience with an online supplier !!!!

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Angus
Reviewer
United Kingdom

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