Kate Reeve´s profile

Reviews (1)

Muglamania Mugs

Good mug, dissapointing espresso cup

The mug seems good quality and for the price is a nice gift. However the espresso cup I ordered which is plastic is disapointing, the picture is fine but I have never seen an espresso cup that big (looks the size of a childs cup). I didnt realise it was plastic but that was my own mistake but the quality of it looks very cheap. Wouldn't of bought it if i had known this before hand.

Kate Reeve

21 December 2012

Reply from Muglamania Ltd

Hi Kate,
Many thanks for your feed back; it’s always appreciated.
The espresso mug is listed as a polymer product rather than ceramic but perhaps we should make this a little clearer in the future and I will pass this on to out IT guy
I’m glad you are pleased with the personalised ceramic mug, which, as a ceramic item, always produces a sharper clearer image image purely because of the type of hard ceramic material used. Polymer is a completely different substrate, so the finish will be different because its not a hard ceramic or can it be compared to be so but its still quite amazing that you can add photo and designs to plastic mugs.
The polymer mug we use, are what is industry standard for this process, so we have not cut corners on quality but only tried to use the very best quality cups in market place to personalise.
As it’s a developing industry, I’m sure ink and finishes will be developed to take the process to an even higher level in the future.
Once again, many thanks for feed back and your order.
Hope you have great Christmas and a Happy New Year
Kind Regards

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Kate Reeve
London, United Kingdom