Tim N Jo Blom´s profile

Reviews (1)

Wex Photographic

Great service - even when I had a problem

Wex was one of the only places that I could find that had the camera I wanted in stock. (I was looking for a Panasonic Lumix DCM FT20). Wex were also the cheapest. The one I ordered arrived the next day.
BUT, after using it for 3 or 4 days it developed a problem. Wex immediately agreed to replace it, I was to send it back, and they would send out a replacement as soon as they received the broken one. But I wanted it urgently, so they agreed I could order a new one and they would do a full refund when the broken one arrived.
They arranged a free pick up of the broken one, and the replacement also arrived with next day delivery. And a full refund arrived on my card a few days later.
The sign of good service is when they are good at solving a problem. WEX have been great, I would recommend them.

Tim N Jo Blom´s profile

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Tim N Jo Blom
Male, 1958
United Kingdom