Rhys´ profile

Reviews (2)

drinkstuff.com

Wrong order which they want me to pay to correct.

Their systems appear to have got my order mixed up and after talking with customer support they want me to pay to fix it!!
outraged.

31 October 2013

Reply from drinkstuff.com

Dear Rhys,

Thank you for your feedback.

You contacted us on the 25th October to advise that you had ordered the incorrect size of glassware. You ordered 7oz and you had meant to order 10.6oz. As advised by our representative as you have received the items you have ordered (7oz) you will need to pay to returns these (as per our returns procedure for unwanted items).

Unfortunately this situation only changed to a problem with our system once you had been advised you would have to pay to return them by our representative. We have investigated our system and this all appears to be working correctly.

We did however try to assist you by going beyond the normal procedure and offering free delivery on a new order for the size that you required.

We can only apologise if this is not acceptable for you.

Muglamania Mugs

great plastic mugs for the kids

Quick easy ordering and good mugs.

02 January 2013

Reply from Muglamania Ltd

Hi Rhys,
Thanks for the excellent feedback !
Regards
Maggie

Rhys´ profile

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Rhys
Reviewer
United States

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