I am giving 4 stars because my delivery took 6 days rather than the 3-5 days stated by Amazon. As the tracker said my parcel was out for delivery 2 days previously (and I was due to go away the next day with presents contained in the parcel!), I rang the customer service freephone number. Yes the man who answered was not very enthusiastic (!) but he did give me the number of the delivery driver (Lynne) who apparently had my parcel. At first, I couldn't get through to Lynne and having read the reviews on here, I thought I stood no chance of getting my parcel before Xmas! On the third attempt, Lynne answered and said she had already delivered to my road, so it would be the next day before I would receive my order, I explained how I was due to go away, and Lynne was very understanding, She made a special trip back to the depot just to get my parcel and deliver it to me. It has just arrived in good condition.
Thank you Lynne for helping me at what must be an incredibly busy time :o)
Michael Lewis found this review useful
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