Everything this company does is substandard: wrong delivery day, flowers damaged, vase broken, bouquet not as described. They agreed to re deliver on the right day, couldn't get that right, flowers even worse and again damaged, looked like £2.99 for the local garage.
Raised a complaint in their customer service "ticket" center - no response, three tries later, I used the chat line - no use what so ever, she emailed me confirming the delivery date! No attempt to address any of the issues raised, but marked the ticket "pending closed".
Stay away - rubbish at flower arranging, delivery and customer support.
I bought two Tristar kitchen mixer taps from TapsUK, both were faulty, leaking water in all the wrong places. Initially, TapsUk were good, replied to emails promptly, discussed fixing or replacing the taps, but the logistics and unreliability of collections/deliveries, meaning numerous visits from costly plumbers, and potentially being without a functioning kitchen for up to two weeks, made these options impractical. TapsUK then agreed a full refund. That refund is now many weeks overdue and all emails go unanswered - probably hoping I'll go for their £1.53 per minute phone line. Stay well clear of these cheap products and this company.
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