We had one of the best advisors on the floor, aged and experience gentleman, perfect attitude and expertise.
Then the gentleman on the pricematch, super fast and friendly.
all what you expect from john lewis.
Unfortunately, the delivery gentleman was not as helpful at all.
Giving my wife in the morning attitude and also didnt want to deliver to the front door as the pathway wasnt clear enough.
I am disappointed that the first impression is so perfect and the buying experience so great, but let down by the delivery department.
I called up the customer service line and waited 11 minutes on the phone from my mobile only to be told that i have to go to the shop to complain.
then after prompting she asked me where i bought it and gave me the phonenumber.
not a good experience waiting for 11 minutes.
I have cancelled my order and asked for a refund. at the end surely could something more helpful be done.
I think the pricematching is a fantastic idea, but then I might just order online and do not expect anything than being let down at the last point.
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