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Reviews (2)

Ocado

Not at all the 'modern', customer focused company it claims to be.

So having been bombarded with emails every week trying to entice me to use their service again, I placed an order including an item I needed and have struggled to find elsewhere. A few hours before the delivery I received an email to say that 'Everything’s there'. As soon as the order arrived I realised the important item was missing and called customer services straight away. They confirmed with the driver that there was no trace of the item and then told me all they could do was refund the cost and advise me to place another order over £40. I explained I just needed the item and would be happy for it to be put through the letterbox when a driver was passing my house at some point in the future. But no, their system allows no flexibility and they can't even put it through as a new order. I now have to try and source it from elsewhere and even if I did place another order from Ocado it has now gone up in price. Moral of the story is don't order anything that you actually need as if they make a mistake they will make no effort to get the item to you.

28 March 2014

Reply from Ocado

Hi Giles,

We're so sorry your important item was not delivered recently. We'd like to help and try our best to make it up to you if you email us to ocado@ocado.com.

Flubit

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Giles´ profile

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Giles
Reviewer
United Kingdom

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