Zavvi

If Only Zavvi Were A Bit More Savvy...

I used to buy a lot from zavvi, but somewhere along the way I fell out of love with them. The prices are generally extremely competitive and there's usually discount vouchers to be had, but the aspects of their service that continually lets them down for me is their packing and their customer service. I'm constantly having to send back damaged items due to poor (or downright stupid) packing & no matter how much you complain, there's never any improvement. It's not helped by a questionable choice of couriers who don't exactly treat parcels with respect. Returns usually take an age to process & they frequently forget about items you have returned until you remind them that a replacement or refund is owing. I don't think it's malicious; just down to poor organisation. It's also often very hard to make their customer service advisors understand your grievances,. I find responses are often a long time coming; don't address all of the issues raised, necessitating another message and another lengthy wait for a reply; and that responses are sometimes in such broken English that it's difficult to understand what they advisor is trying to tell you. All of which makes for an exasperating online shopping experience and a lot of trips to the post office to return damaged items that wouldn't have been damaged if just a little more care had been taken with wrapping.. Your experience may, of course, differ. And, if it does, lucky you!

Myhermes

Messenger of the Gods? Yeah, right!

Hermes seem to think it's perfectly fine to throw parcels over a fence and then neglect to tell you that they're there or (as they've done three times now to my knowledge) shove my parcels in a bush situated next to my front door. They don't seem to care in the least that a bush is not exactly a secure place to leave a parcel. I've tried complaining to the retailer sending out the parcels (play.com), but the situation hasn't improved at all, despite their assurances that it would. I just wish online retailers would stop using them, but I imagine that they're cheap! Not cheap and cheerful though! Cheap and (for the customer at least) unremittingly miserable. Avoid if you can; brace yourself for heartache if you can't!

Andy Sinbad Simpsonand Ken Bennett found this review useful