der er vist ikke mere at sige - jeg køber helt sikkert her igen!
Vi bestilte en zebra wallsticker til vores stue (havde set det i et Bo Bedre blad).
Illux hjemmesiden var nem at bruge.
Der gik 3 dage fra vi bestilte wallstickeren, til vi modtog ordren med Post Danmark.
Selve wallstickeren tog lidt lidt længere tid end beregnet at sætte op (ca. 1 time) men det er nok fordi, vi har sat den op på et ujævnt overflade.
Zebraen hænger nu godt og ser rigtig godt ud!
For our wedding last year, we decided to open an on-line wedding list with Illums Bolighus. Unfortunately this choice resulted in one of the most unprofessional and unpleasant customer service experiences we have ever encountered.
Listed below are just a few examples of what we were faced with:
1. There were several problems with the on-line shop which made ordering for our international guests, in particular, problematic.
2. One of the wedding gifts ordered was sent directly to our home address 6 months before the actual wedding (although we had specified that we would pick up all the wedding gifts at the store after the wedding.
3. When we went to pick up the wedding gifts, a number of the gifts were missing / had not been packed. Furthermore, the packing list did not list which wedding gifts were from which guests making it very difficult to thank people for what they had bought us.
4. We ended up having to contact all our guests and ask them to specify who had given us what, so that we could prove this to Illums Bolighus in order to get the presents that were missing!
5. Our wedding list was closed without our consent, so the guests who wanted to buy us something after the wedding, were not able to do so.
6. When we complained to Illums Bolighus about the (lack of) service we had received, the HR Director's response was as follows: 'As it is clear that you are not satisfied with our customer service, i think that it is time to stop this correspondence now. I only had one wish, and that was to help you. Since your visit at Illums Bolighus, you have clearly made your point about us. We have now both used a lot of time and energy and I see no other way than ending this customer relationship now.'
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