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Absolutely Worst Courier in My Life !!!

I've been waiting ALL DAY at home as well like other victims!!! just NOTHING arrived, it's totally outrage! wasted another 20+ mins (money) on the phone with their classical "on-hold" tune, totally hopeless service. I booked the redelivery on weds (19/12/2012) and expect my delivery today (21/12/2012). How can Home Office / Government used this unreliable courier for important documents, clearly this D!ckX just ruined everyone's Christmas here, How can they get away with this ~ D!ck-livery of the years!!!

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Tommi Z
London, United Kingdom