I like DV specially the Birmingham shop, however I have recently bought a product
online which is not fit for purpose ARC2 (it doesn't work with Pro Tools HD)
and the company who makes it IK MULTIMEDIA are crap, I complained about it on 13th Dec and we are now 21st and I had one email from them saying they never had this problem before. I sent them as I thought more useful information the same day
and never got a reply, so I went online today after spending many hours trying to solve this problem myself and typed in the "Ticket" number only to find they had closed it!!
I think these software companies get away with murder selling crap products - they are worse than the banks - I urge DV not to stock IK MULTIMEDIA products till they get there act together!! unless I get a satisfactory resolution i.e. A product that is fit for purpose or a complete refund I will NOT use DV again and urge all my friends and associates to do the same - this is the second time software I had from IK MULTIMEDIA has been crap - I let it drop last time but not this time - So you have lost me as a customer A G Beardmore
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