I bought a Beko ECOWMB81445LW_WH Washing Machine from this company. The machine had been highly recommended but the applianceonline price was so much cheaper than all the rest, even including prompt free delivery choice, that I thought there must be a catch. Well I was wrong. From the time I purchased the item up to the time it was delivered to my door, I had two customer service confirmation calls, two or three text updates, delivery confirmation emails plus a phone call an hour before actual delivery to check i would be around. Item was delivered to me with no fuss by polite operatives. I have had two aftercare emails as well. One of the confirmation phone calls did ask if I wanted to take out an extended warranty but it definitely wasn't a hard sell. As soon as I said no, they moved on. The machine is working well, so I can't vouch for the complaints/returns procedure but given the service received it's a fair bet that they would fulfil their obligations here as well. I would definitely buy white goods from them again
and would happily recommend them.
Smooth order process, item arrived the very next day, securely packed and in expected condition. Very pleased, especially as I was not expecting item this side of xmas. Will definitely buy from them again if I need to.
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