I ordered clothes for my 1st ski holiday in 5 years, mainly stuff for my 4 year old, and ordered THREE WEEKS before departure as the site states '3-5 working days for delivery'. 4 days before departure and still no stuff, I started emailing and phoning. What a waste of my time, money and energy. There is NO COMMUNICATION within the company, staff are seemingly not trained and totally incompetent. To cut a LONG story short, I am now on my ski trip with no ski clothes and a sobbing 4 year old. To make matters worse, I requested a full refund several times but to no avail, so now they email me to say that my parcel in untraceable but they have sent a replacement!!! Are they mad? They could have refunded me but instead chose to send another parcel which will arrive long after I get home. This shows that they do not give any concern to their customers and have no communication, nor do they read their emails properly. I guess you get what you pay for, and in this case, cheap goods and a cheap company.
Jesper Myhre found this review useful
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