I booked a last minute holiday with travelbag, who were very keen to help in taking my money from me. I arrived in Bankok to find there was no transfer waiting for me as promised and paid for, after calling the uk several times after a long flight, I finally managed to get the telephone number of the transfer company, that didn't speak English. Travelbag are SO HELPFUL! They didn't even offer to call the company for me [Name] tho it was heir fault, causing me a massive phone bill! I had o pay for a private taxi transfer in addition to the cost of my holiday. They have issued me with a refund for my phone charges eventually, but I certainly won't use them, EVER AGAIN! In addition to this, their customer care on return to the UK is shocking!!!!!!
Matthew Douglass-bull found this review useful
Site is easy to use, remembers your details which is great, prices are cheaper than opticians, but I have on 2 occasions had to contact customer services, was dissapointed as the first time they did not even respond! the second time they did tho.
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