I booked a last minute holiday with travelbag, who were very keen to help in taking my money from me. I arrived in Bankok to find there was no transfer waiting for me as promised and paid for, after calling the uk several times after a long flight, I finally managed to get the telephone number of the transfer company, that didn't speak English. Travelbag are SO HELPFUL! They didn't even offer to call the company for me [Name] tho it was heir fault, causing me a massive phone bill! I had o pay for a private taxi transfer in addition to the cost of my holiday. They have issued me with a refund for my phone charges eventually, but I certainly won't use them, EVER AGAIN! In addition to this, their customer care on return to the UK is shocking!!!!!!
Site is easy to use, remembers your details which is great, prices are cheaper than opticians, but I have on 2 occasions had to contact customer services, was dissapointed as the first time they did not even respond! the second time they did tho.
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