I have bought 2 watches in last twelve months. My first purchase is the reason for 3 stars. I purchased an Citizen Eco drive online, easy enough! But wondered why I did not receive conformation email of my purchase. After a week I contacted watch hut to confirm that my order had been processed, to which the sales person assured me my watch was on its way (should have known as I had no tracking conformation yet) I had to contact them a further 5 times over the next two weeks getting basically the same story. Eventually I spoke to a very nice lady who then decided to look a bit more closely as to why my watch has not arrived. It transpired that the watch I ordered was not in stock at the time I ordered it, we'll that's the excuse anyway! So I was offered a refund to which I refused and demanded that they get the watch I ordered to me. Three weeks of messing me about, I wasn't letting them off the hook with a refund. After a day I received an email stating my watch was in transit an received it three days later.
Disappointed as it was my Christmas present to myself.
Last December I ordered another watch as the price was very competitive. This purchase went without a hitch, and received my watch within 5 days, can't fault the service for that one.
People will Mostly judge a service on how well it rectifies problems rather than how good the service is when it goes wrong. This review would have been very different if I had not been messed around and told lots of porky pies in the beginning. So in all honesty I can't give a review with more than 3 stars, even though I received excellent service on one of my purchases.
Bought an iPad 3 months ago on buy now pay later 12 months, when I noticed I was paying interest I contacted customer services. I was informed by them that because it has been over 3 months that they would not do anything about it.
Will be closing my account as soon as it is cleared.
This company does not want to take responsibility for its own mistakes
Julie Roden found this review useful
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