This is my first negative review about a company ever - but I feel so strongly to WARN sleep and time deprived parents to not waste their time, energy and money on this awful company. I've had a very similar experience to Therese from Jan 2014. I ordered a Little Bird Told Me Rocking Horse. I was a bit hesitant as I've heard bad things about the company, but the price was competitive. I placed the order on the 9th Jan with a 48 hour delivery slot given. By the 16th the item still had not arrived, with no communication from the company. I tried several times to contact them by phone and had to give up. I eventually got a reply by email to say the item would be delivered by 21st. It hasn't been. I contacted them by phone - it took 3 attempts and I was in a queue for 10 mins each time - one time someone actually hung up the phone! I finally spoke to someone to be told it'd be delivered tomorrow. When I said this was totally unacceptable and I'd had to ask my mum to wait in all day for the delivery as I have a full time job, I wasn't given an apology or any sense that the company felt it had failed to deliver on its commitments.
My complaint is a simple one - an item was not delivered anywhere near the given 48 hour time frame (even if you take that to be 48 working hours) - an order placed on 9th was not even out on 21st! It was difficult for me to get through to customer services and when I did the information given was partial and unhelpful and the attitude was distinctly unapologetic. This is no way to run a business. I may be just one customer who won't use them again, but I'm sure there are many more. Kiddicare are very reliable - use them instead!! I've ordered tons from them and delivery is literally next day, even for evening orders. Avoid Kiddisave like the plague.
I bought Stokke bedding from Lesters Nursery as they were the cheapest online. I ordered at 11am and received the items the next day, with free delivery. Very happy with the price, service and delivery. I will happily use them again.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.