This is my first negative review about a company ever - but I feel so strongly to WARN sleep and time deprived parents to not waste their time, energy and money on this awful company. I've had a very similar experience to Therese from Jan 2014. I ordered a Little Bird Told Me Rocking Horse. I was a bit hesitant as I've heard bad things about the company, but the price was competitive. I placed the order on the 9th Jan with a 48 hour delivery slot given. By the 16th the item still had not arrived, with no communication from the company. I tried several times to contact them by phone and had to give up. I eventually got a reply by email to say the item would be delivered by 21st. It hasn't been. I contacted them by phone - it took 3 attempts and I was in a queue for 10 mins each time - one time someone actually hung up the phone! I finally spoke to someone to be told it'd be delivered tomorrow. When I said this was totally unacceptable and I'd had to ask my mum to wait in all day for the delivery as I have a full time job, I wasn't given an apology or any sense that the company felt it had failed to deliver on its commitments.
My complaint is a simple one - an item was not delivered anywhere near the given 48 hour time frame (even if you take that to be 48 working hours) - an order placed on 9th was not even out on 21st! It was difficult for me to get through to customer services and when I did the information given was partial and unhelpful and the attitude was distinctly unapologetic. This is no way to run a business. I may be just one customer who won't use them again, but I'm sure there are many more. Kiddicare are very reliable - use them instead!! I've ordered tons from them and delivery is literally next day, even for evening orders. Avoid Kiddisave like the plague.
I bought Stokke bedding from Lesters Nursery as they were the cheapest online. I ordered at 11am and received the items the next day, with free delivery. Very happy with the price, service and delivery. I will happily use them again.
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