Ray ONEILL´s profile

Reviews (1)

The Rug House


Ordered RED carpets and received BROWN, and yet the paperwork with RED on it was placed INSIDE the BROWN carpets.
Whilst I'm more than satisfied with the correct carpets received several days later, I was annoyed at the careless picking and packing of my order. Especially when I had to stay in for a day to collect the new carpets and send the others back, which were returned and new ones send by TWO companies. So really frustrating when informed it would be a straight swap - far from it.

10 January 2013

Reply from The Rug House

Apologies for the error made during packing. Immediately rectified with as little hassle as possible. Thanks for your patience. It is very much appreciated.
The Rug House

Ray ONEILL´s profile

profile image of Ray ONEILL
United Kingdom