Placed an early order Dec 2nd 2012 to ensure my 10 yr old son would receive his (Gibson SG lookalike) Vintage VS6 Cherry Red for Christmas. Big mistake with this company. Delivery date provided was Dec 13th. Dec 11th received email saying they were unable to meet that date. Dec 17th received an email saying Good News! which advised of a new delivery date of Dec 19th. Also received an email with a tracking link to the courier company [link]. Clicked the link which went through to the tracking page but it displayed incorrect information relating to item having been delivered and signed for Dec 5th. This is when the phone calls to Gear4Music started. All at my expense of course on 0843 155 0800. Spoke to several members of staff including a female assistant manager. All stated that the tracking information was incorrect and that the Courier company was horrendous. They had previously used [link] with few problem but since changing to [link] it had been horrendous they said. All no use to me. They said we can't get in communication with the courier company and admitted they had no idea where the guitar was or when/if ever it would be delivered. Saturday Dec 22nd I made my last phone call to confirm there was still no further information. At no point did any of the 4 customer service agents I spoke to ring me back to give me any of their promised updates. It was clear from my phone call that they had been inundated with similar disappointed customers. My advice to you all is stay away from this company whilst they continue to use the [link] courier company.
Managing Director [name] hang your head in shame !
From the father of what is to be a very disappointed 10yr old on Christmas Day
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