I ordered the Hitman t-shirt from musterbrand and Item was meant to be dispatched on the 10th December but have yet to receive it. When i track the order it just says order generated i seem as if they have lost it. This is unacceptable as it should have been here for xmas, i ordered something from amazon on the 19th and it came on the 21st. I would avoid them at all costs
I rang up the Milton Keynes depot at round 12:00 to find out some information about a re delivery, just to confirm a date. During the conversation i said ''ok thanks i just wanted to confirm the new delivery time'' the female customer service agent then replies to me in a very disrespectful manner '' well now you know''. I then said excuse me i don't think there's a reason for you to talk to me like that, but before i could finish the sentence she hang up on me. This is not the customer service people should expect when calling to find out information nor is it the behavior of an good employee to hang up when i bring this to their attention. If this is the level of service that parcelforce provides then i dont think i will be using your service in the future especially because a paying customer shouldnt have to treated in that manner. It says that you record calls for training purposes and i think that specific female phone agent needs to understand what customer service means. One last thing the drivers handwriting is really bad and i can't make out of hes wrote 5 or an S or a B, or if 1 is an I if this was clear i wouldn't have need to phone the depot and wouldn't have been spoken to like that.
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