I ordered headphones 2 weeks ago via the Play.com website and subsequently discovered that the goods would be supplied by BMC digital. The headphones have not been delivered, notwithstanding that BMCdigital they say that orders are dispatched in 1-2 days. I emailed to enquire the status of my order and was advised that they had been sent and that the goods were probably being held at the post office. When I checked with Royal Mail they had no record of the item and said that reputable companies use tracking or special delivery. This company is a sham and it beggars belief that they are permitted to trade on the Play.com website. Stay well clear!!!
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