Bought 2 recliner sofas in December 2012 from the Exeter store. The footrest part has a trim which is rock hard and digs in the back of your legs. The sofa in the shop is much softer. Complained 3 times before they agreed to send someone to look at it. The guy agreed it was 'not right' but now I have received a letter to say there is nothing wrong with it. They have my money and now they don't care.
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