Allan Turnbull´s profile

Reviews (2)

Good choice of goods, slow delivery

I placed my order and next day got an email saying that it was being processed. Exactly a week later, I got an email saying my goods had just been dispatched! The order took four days to arrive, and when it did, it contained a letter of apology for the slow service!
So BestPet knows it's slow to process and deliver, but rather than pull out all the stops to correct this, it puts a letter of apology in each order to be read on arrival of the goods in an attempt to minimise complaints! Predicted delivery time was 3-5 days; actual time was 11 days.
BestPet, your report card says "must do better!"

13 November 2013

Reply from

Dear Mr Turnbull,

Thank you for your comments. We apologise for this unanticipated inconvenience (having recently updated our systems) and are endeavouring to iron out all the issues that came with such massive change. The upgrade will be improving the efficiency of the service very soon.

We genuinely appreciate your patience during this time and will be taking all feedback into account. Kindly continue to send us further comment to and it will be taken into consideration ASAP.

Many thanks,


Excellent customer service

I had trouble with a leaking bottle of deodoriser which was empty by the time it arrived. I contacted customer services, who asked me to send some photos of the damaged packaging - within two days I had a replacement!
Excellent service guys; thank you very much. This is what makes customers loyal to a decent company.

Allan Turnbull´s profile

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Allan Turnbull
Dunoon, United Kingdom