I purchased one of Merlin Cycles own brand road bikes. Spec was good for the price, frame was light and well finished, but the headset bearings could not be satisfactorily adjusted. I ended-up returning the bike... but I have to say that their customer service was good... important for a distance retailer on the internet. The company arranged for collection and a full refund was provided without quibble. So, as this is a rating of the company (not the bike) I have to give them 4 stars. I would buy from them again... just not one of their own brand road bikes
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.