I was provided with good information in order to make my difficult decisions. My questions were answered and I was not put under any pressure to do anything. The contact person in the organization kept in touch and took an interest without being intrusive. I was very impressed. I took my pension at a time when rates were at an all time low, but were threatening to go lower. I was on a loser all round, but was guided through the miserable process as well as could have been. I was very grateful.
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