Stay well clear of 'Furniture 123', seriously do not order from these cowboys.
I ordered an 'Oak bed frame' from them on the 18th November and the money was debited from my bank account the following day on the 19th November. I was told the item would be delivered in 28 days. But then on the 19th December I received an e-mail from Furniture 123 stating they had gone into liquidation and 'Chamberlain & Co' had been appointed to handle the insolvency process.
I was advised in the e-mail to "initiate a 'charge back' with my bank". I have spoken to my bank and done this so now I have to wait to see if it is successful and if I will get my £380 back. I'm told this could take around 6 weeks.
They say they have gone into liquidation yet their website is still up and running. So why are they still being allowed to trade and take peoples money? When they have no intention of delivering the items paid for. Their customer services is impossible to get hold of, when you phone you simply get an automated message telling you to contact them through their website. However when you try to send a message through their website you just get an 'Error message' when you try to send the message.
If you do a 'Google' search for 'Furniture 123 reviews' and Furniture 123 complaints' you will see hundreds of people have all had problems with the company, in either not receiving the goods they paid for, faulty and damaged goods being delivered, money not being refunded and their customer services being completely unobtainable.
You will also see from doing an internet search on this company that they have changed their name twice in the past. They have gone by the names of 'Furniture Online Ltd' and 'Parkbury Ltd'. I wonder how long it will be before they change their name again.
I will say again, Steer well clear of Furniture 123, they are a bunch of thieves and scammers who will just take your money and run.
Debbie Summerland found this review useful
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