Rafi Addaf´s profile

Reviews (1)

MyNameNecklace

Only received one of my purchased items!

I was very happy to receive my package from My Name Necklace after 4 days of purchasing both an arabic script name necklace and hoop earrings. Upon opening the package I found only one of my items (the name necklace) in a gift box. I opened the invoice included in the package to find that sure enough, only one item was shipped and accounted for. The earrings that I paid for were not sent out to me.
The earrings were intended to be a Christmas present, and the website had guaranteed shipping prior to Christmas day. I have emailed customer service and reached out to the company multiple times but have not had any response yet.

23 December 2012

Reply from www.mynamenecklace.com

Hi Rafi,

I am so sorry for this inconvenience. I will reorder your earrings and ship it with urgent shipping so you can receive it as soon possible.

I am very sorry for the inconvenience you have faced and I have sent you an email with more details regarding this.

Thanks,
Autumn
MyNameNecklace

Rafi Addaf´s profile

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Rafi Addaf
Reviewer
1991
San Francisco, United States

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