I placed an order on 12th December, having ordered through SD previously and been satisfied with delivery etc. My order has been in the Yodel Centre in Vauxhall since 15th December, with no activity according to their tracking code. I can't get hold of anyone either at SD or Yodel as all lines are busy, plus you have to pay a ridiculous amount to speak to anyone in customer services It took me hours scanning the internet to even find a contact number. I will not use any internet company that uses Yodel for their deliveries ever again. I've repeatedly emailed SD for a refund/action on the order but to no avail - I just get a stock reply to check the tracking details. It looks like a letter to management is due, as it would appear to be the only way to get my money back, plus I now have 1 day to replace the missing items which were purchased as Christmas presents. APPALLING SERVICE & COMMUNICATION
Simon 'Cakes' Grinyer found this review useful
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